Returns Policy
We want you and your pet to love your purchase from The Pet Zone Australia™. If something isn’t right, we’re here to help.
30-Day Money Back Guarantee
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Returns are accepted within 30 days of delivery.
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Items must be unused, in their original packaging, and in resellable condition.
Exclusions
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For hygiene reasons, certain items such as pet bedding may not be returnable unless faulty.
Refunds & Exchanges
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Refunds will be processed back to your original payment method within 5 business days after inspection.
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Exchanges may be offered if stock is available.