Returns Policy

We want you and your pet to love your purchase from The Pet Zone Australia™. If something isn’t right, we’re here to help.

30-Day Money Back Guarantee

 

• Returns are accepted within 30 days of delivery.

• Items must be unused, in their original packaging, and in resellable condition.

 

Exclusions

 

• For hygiene reasons, certain items such as pet bedding may not be returnable unless faulty.

 

Refunds & Exchanges

 

• Refunds will be processed back to your original payment method within 5 business days after inspection.

• Exchanges may be offered if stock is available.